Terms of Service

1.The agreement

These Terms of Service (the “Terms”) form a binding agreement between you and Real Estate Income Tracker(“we”, “us”), the operator of realestateincometracker.com and the software available there (the “Service”).

You accept these Terms by creating an account, by using the Service, or by paying for a plan. If you do not accept them, do not use the Service.

If you are agreeing on behalf of a company, partnership, trust, or other entity, you represent that you have authority to bind it, and “you” means that entity. Where you invite other people into a workspace, you are responsible for their use of it under these Terms.

Our Privacy Policy and Security Overview are incorporated into these Terms by reference.

2.Who may use the service

To use the Service you must:

• be at least 18 years old and able to form a binding contract;
• not be barred from using the Service under the laws of the United States or your place of residence;
• not be located in, or ordinarily resident in, a country subject to comprehensive United States economic sanctions, and not appear on any United States government restricted-party list;
• provide accurate registration information and keep it current.

The Service is designed for property owners and managers keeping records about property they own or lawfully manage. It is not a consumer credit product and is not intended for personal, household, or family record-keeping unrelated to property.

3.Your account

You are responsible for your credentials and for everything done through your account. Choose a password you do not use elsewhere, and tell us promptly at security@realestateincometracker.com if you believe someone else has access.

Each person must have their own login. Sharing one account between people defeats the audit trail the Service keeps, and we may suspend accounts we reasonably believe are shared.

Workspaces and roles

Your records live in a workspace. Whoever creates it is its owner and can invite others and assign roles, including read-only access appropriate for an accountant or bookkeeper. Owners and admins can see and change everything in that workspace, including records added by other members. Invite accordingly.

Our access

Our staff can access workspace data only to operate the Service — to resolve a support request, investigate abuse, prevent loss, or comply with law. Staff access is role-limited and every staff action against an account is recorded in an internal audit log with the identity of the person who took it. We do not browse customer records out of curiosity, and staff who do are removed.

4.What this service is, and is not

The Service is bookkeeping and reporting software. It is not financial, tax, legal, or accounting advice, and we are none of the following:

• Not a bank, money transmitter, or custodian. We do not hold your funds. Where rent collection is offered, payments are processed by a licensed third-party payment provider under its own agreement with you.
• Not a lender or credit provider. Nothing in the Service is an offer of credit, and nothing you record with us affects your credit file.
• Not a tax preparer, CPA, or enrolled agent. Reports organized around Schedule E categories are a starting point for a return. They are not a filing, they are not reviewed by a professional, and whether a given expense is deductible depends on facts we do not have.
• Not a consumer reporting agency under the Fair Credit Reporting Act. Where tenant screening is offered, the applicant deals directly with a screening provider that is the consumer reporting agency, and we do not receive or store report contents.
• Not your fiduciary or your property manager. We do not act for you in dealings with tenants, lenders, or authorities.

Accuracy is a shared responsibility with an unequal split

Every figure the Service reports is derived from records you or your connected accounts provide. Bank imports, receipt records, and category assignments can be wrong, incomplete, or out of date. You are responsible for reviewing your books, for the accuracy of anything you file or rely on, and for keeping the records the law requires you to keep independently of this Service.

Consult a qualified accountant or attorney before making tax, lending, or legal decisions.

5.Your data stays yours

You retain all rights to the data you put into the Service — your properties, ledger entries, documents, and everything derived from them (“Your Data”). We claim no ownership of it.

You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, display, and process Your Data solely to provide, secure, and support the Service, and to create backups. That licence exists so we can legally run a database and send you an email; it ends when you delete the data or your account, subject to the retention periods in our Privacy Policy.

What we will not do with Your Data: sell it, rent it, share it with advertisers, use it to train machine-learning models, or use it to build a product that competes with you. If we ever want to use aggregated, fully de-identified statistics to describe the Service publicly, we will say so in this document first.

You can export your records and delete your account yourself from Settings at any time. Deletion is real deletion, not a hidden flag — see the retention section of the Privacy Policy for what survives and for how long.

Feedback

If you send us feedback or a feature request, we may use it without obligation or compensation. Do not send us anything you consider confidential or that you are not free to share.

6.Acceptable use

You agree not to:

• use the Service for anything unlawful, or to record or facilitate fraudulent transactions, money laundering, or tax evasion;
• use the Service in a way that violates housing, tenancy, lending, or consumer-protection law — including the Fair Housing Act, the Fair Credit Reporting Act, the Fair Debt Collection Practices Act, and their state equivalents;
• upload material you have no right to upload, or personal information about tenants or applicants that you have no lawful basis to hold;
• attempt to access another workspace’s data, probe or bypass authentication or tenancy boundaries, or test the security of the Service except as permitted by our vulnerability disclosure policy;
• scrape, crawl, or bulk-extract data other than through your own account and its export features, or resell access to the Service;
• reverse engineer, decompile, or copy the Service, or remove proprietary notices, except where that restriction is unenforceable by law;
• upload malware, interfere with the Service’s operation, or place unreasonable load on it, including through automated request volume;
• impersonate anyone, or use the Service to send unsolicited bulk messages.

We may investigate suspected violations and may suspend access while we do. Serious or repeated violations end the agreement.

7.Plans, billing, and taxes

The Service offers a free tier and paid plans (Growth and Pro). Current prices and inclusions are on the pricing page, which forms part of these Terms.

Billing

• Paid plans are billed in advance, monthly or annually, and renew automatically until cancelled.
• Payment is taken by our payment processor. We do not receive or store your full card details.
• Prices exclude taxes. Where we are required to collect sales tax, VAT, or similar, it is added at checkout and shown separately.
• If a payment fails we may retry it and will email you. Accounts that remain unpaid may be limited to read-only access and eventually suspended. Your records are not deleted for non-payment during the retention period in section 10.

Cancellation and refunds

You can cancel at any time from Settings. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then.

Fees already paid are non-refundable except where required by law, or where we choose to refund at our discretion — for example a prolonged outage, or an annual plan cancelled within 14 days of a first purchase. Downgrading mid-period does not produce a credit.

Price changes

We may change prices with at least 30 days’ notice by email. A change applies from your next renewal, and cancelling before then avoids it entirely.

Trials and complimentary accounts

We may offer trials or grant complimentary access. Either can be modified or withdrawn at any time, and features available on a trial may differ from the paid plan.

8.Connected third-party services

Parts of the Service work by connecting to third parties — bank data aggregation, payment processing, email delivery, document storage. When you connect one, you authorize us to exchange the data needed for that feature, and that provider’s own terms and privacy policy govern its handling of your information.

We choose these providers carefully and list every one of them in the Privacy Policy, but we do not control them and are not responsible for their acts or omissions. If a provider fails, the affected feature may be unavailable; that alone is not a breach of these Terms by us.

Bank connections are read-only. We do not initiate payments from a connected bank account, and we never receive your online banking password.

9.Availability and changes

We work to keep the Service available and to keep your data safe, but we do not promise uninterrupted operation. Maintenance, upgrades, third-party failures, and events outside our control all cause downtime. We have not published a contractual uptime commitment, and none should be inferred.

We may add, change, or remove features. Where we remove something you depend on, or make a materially adverse change to a paid plan, we will give at least 30 days’ notice by email, and you may cancel for a pro-rata refund of the unused prepaid period.

Features labelled beta or preview are provided as-is, may change or disappear, and are excluded from any commitment in these Terms.

Keep your own copies. We maintain backups as described in the Security Overview, but backups are for our recovery, not a substitute for yours. Export your records periodically, especially before a tax deadline.

10.Suspension and termination

By you

Cancel or delete your account at any time from Settings. Deleting your account deletes the workspaces of which you are the only member, including their records — the confirmation screen names exactly what will be destroyed. Export first if you need the data.

By us

We may suspend or terminate your access if:

• you materially breach these Terms, including acceptable use;
• your account is unpaid after we have given notice and a reasonable chance to fix it;
• we are required to by law, or continuing would expose us or other customers to legal or security risk;
• we cease operating the Service, with as much notice as we can give.

Except where law or a serious security or legal risk requires immediate action, we will tell you why and give you a chance to respond. A suspension tells you the reason on screen.

What happens to your data

After termination we retain your records for 30 days so you can reactivate or export, then delete them on the schedule in the Privacy Policy. If we terminate you for a breach, you may still request an export during that window.

Sections 5, 11, 12, 13, 14, 15, and 16 survive termination.

11.Intellectual property

The Service — its software, design, text, and the RE Income Tracker name and logo — belongs to us and our licensors, and is protected by copyright, trademark, and other laws. These Terms grant you a limited, revocable, non-transferable right to use the Service while your account is in good standing, and nothing more.

This Service is independent software. It is not affiliated with, endorsed by, or derived from any other property-management provider, and any third-party names appearing in it are used only to identify that party.

If you believe material on the Service infringes your copyright, write to legal@realestateincometracker.com with enough detail to identify the work and the material, your contact details, and a statement of good-faith belief. We respond to properly submitted notices and will remove infringing material.

12.Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement.

We specifically do not warrant that:

• the Service will be uninterrupted, timely, secure, or error-free;
• any figure, report, categorization, or tax classification produced by the Service is accurate, complete, or suitable for filing;
• data imported from a bank or other third party is accurate or complete;
• defects will be corrected, or that results will meet your expectations.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you. Nothing here limits liability that cannot lawfully be limited.

13.Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill, or business interruption — even if advised of the possibility.

Our total aggregate liability arising out of or relating to the Service or these Terms is limited to the greater of (a) the fees you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred United States dollars (US$100).

This limit applies to all claims in aggregate, whether in contract, tort (including negligence), strict liability, or otherwise, and applies specifically to claims arising from tax positions taken in reliance on the Service, from inaccurate imported data, and from loss or corruption of data.

These limits do not apply to a party’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for your obligation to pay fees due, or to any liability that cannot be limited under applicable law.

The allocation of risk in this section is a fundamental basis of the bargain between us and is reflected in the price of the Service.

14.Indemnification

You will defend, indemnify, and hold us harmless from third-party claims, damages, liabilities, and reasonable legal fees arising from:

• your use of the Service in breach of these Terms or applicable law;
• data you upload, including personal information about tenants or applicants that you had no lawful basis to hold or share;
• a dispute between you and a tenant, co-owner, lender, accountant, or authority;
• your tax filings or financial reporting, however they were prepared.

We will notify you of any claim, give you control of the defence (provided any settlement releases us fully and admits no fault on our part), and cooperate reasonably at your expense.

15.Governing law and disputes

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Talk to us first

Before filing anything, email legal@realestateincometracker.com with a description of the dispute and what you want. We will do the same for you. Both parties agree to try in good faith to resolve it within 30 days. Most disputes end here, and this step is a condition of starting proceedings — except that either party may seek injunctive relief at any time to stop misuse of intellectual property or a breach of confidentiality.

Venue

If informal resolution fails, any claim must be brought exclusively in the state and federal courts located in the State of Florida, and both parties consent to the personal jurisdiction of those courts and waive any objection based on venue or inconvenient forum.

Jury and class-action waiver

To the extent permitted by law, both parties waive any right to a jury trial, and each may bring claims only in an individual capacity — not as a plaintiff or class member in any purported class, collective, or representative proceeding. If this waiver is held unenforceable as to a particular claim, that claim alone proceeds in court without it, and the remainder of this section stands.

Time limit

Any claim arising out of these Terms or the Service must be brought within one year after the claim arose, or it is permanently barred — except where a longer period is required by law.

Nothing in this section prevents you from bringing a matter to the attention of a regulator, from pursuing a claim in small-claims court where it qualifies, or from exercising rights you have under the Florida Deceptive and Unfair Trade Practices Act or other consumer-protection law.

16.General terms

• Entire agreement. These Terms, the Privacy Policy, the Security Overview, and the pricing page are the whole agreement between us about the Service and supersede any earlier discussion or proposal.
• Severability. If a provision is unenforceable, it is narrowed to the minimum extent necessary, or severed, and the rest stays in force.
• No waiver. Not enforcing a right is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets, on notice to you; if that happens, the acquirer takes on these Terms and our Privacy Policy commitments.
• Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disaster, war, civil unrest, labour action, utility or internet failure, or a governmental act.
• Notices. We give notice by email to the address on your account, or in the Service. You give notice to legal@realestateincometracker.com. Keep your email address current — notice sent to a stale address still counts.
• No third-party beneficiaries. These Terms create rights only between you and us.
• Relationship. Nothing here creates a partnership, joint venture, employment, or agency relationship.
• Export and sanctions. You will comply with applicable export-control and sanctions laws in your use of the Service.

17.Changes to these terms

We may update these Terms. When we do, we change the “last updated” date at the top and, for changes that are material and adverse to you, give at least 30 days’ notice by email before they take effect.

Continuing to use the Service after a change takes effect means you accept the updated Terms. If you do not accept them, cancel before the effective date; we will refund the unused portion of any prepaid period.

Clarifications, typo fixes, and changes required by law may take effect immediately.

18.How to reach us

Real Estate Income Tracker — operator of realestateincometracker.com

• Legal notices: legal@realestateincometracker.com
• Privacy and data requests: privacy@realestateincometracker.com
• Security reports: security@realestateincometracker.com
• Everything else: support@realestateincometracker.com

A postal address for formal service of process is available on request to legal@realestateincometracker.com and will be published here once the operating entity is registered.